June 13, 2014

First Strawberry

First strawberry of the season!

I sprayed the container with an animal urine solution and we've yet to lose a plant since. I'm seeing a few more bees so we're getting decent pollination around the garden. I planted two types of strawberries that grow at different rates. Hopefully we'll have a season with a handful of berries each week.

January 21, 2014

Usability Testers and Interview Participants Needed!

It's going to be a busy spring! I am actively recruiting for three projects. Please check out the project information below.

Doctor's Office Appointment Reminders

There is conflicting information on the reasons patients miss an appointment without canceling or schedule. This is a project seeking to understand what leads to a missed appointment.

Who I'm Looking For:

  • Must be over 18 and in charge of your own healthcare (you make your own doctor's appointments).
  • Have visited a doctor's office for any reason in the past two years.
  • Missed an appointment without canceling or rescheduling in the past year.
  • Comfortable answering questions about the missed appointment.
  • Live in the United States.
  • Willing to talk by phone or Skype for 30 minutes in February or March.

For this project, participants may not work for a doctor's office, hospital, or health insurance company. 


  • All participants will be assigned an anonymous participant ID and no personally identifying information will be saved.
  • Sessions may be scheduled at a time convenient for the participant and will happen by phone or Skype
  • You will not have to share any medical or health information to participate. We are focused only on the circumstances and feelings around missing appointments.
  • Potential participants will be asked to complete a short screening survey.
  • There is no compensation available for this study.

Mobile Shopping Usability Testing

This project is still pending, but we are building a list of people who would be interested in usability testing a prototype of a mobile-friendly website using an iPhone or Android phone. We hope to kick off testing in February or March.

Who I'm Looking For:

  • 25-65 years old
  • Own and frequently use a mobile phone (iPhone, Android, etc)
  • Shopped online (computer or mobile) in the past 3 months
  • Check email, use a calendar, and/or play mobile app games on your phone
  • Live in Southeastern Minnesota (Rochester, Minneapolis-St. Paul, and surrounding communities). We may open this study to other cities once we've finalized our testing plans.
  • Willing to meet in person to usability test a prototype

For this project, participants may not work as a web or graphic designer, developer or programmer, or in market research.


  • All participants will be assigned an anonymous participant ID and no personally identifying information will be saved.
  • Sessions may be scheduled at a time and public location convenient for the participant
  • All sessions will be held in person, one-on-one
  • Potential participants will be asked to complete a short screening survey.
  • You may receive a gift card for participating in this study.

Date Picker Usability Testing

This is a long-term project looking at validating best practices for entering dates in online forms. Sessions are fairly brief and all held remotely through Skype.

Who I'm Looking For:

  • Must be over 18 and live in the United States
  • Use the Internet at least twice a week for email/calendar, shopping, web browsing, social media, or games.
  • Access to a computer with Internet and Skype for the testing session.
  • Willing to meet for 15 minutes to usability test several existing website forms.

For this project, we are not restricting by professional experience.


  • All participants will be assigned an anonymous participant ID and no personally identifying information will be saved.
  • Sessions may be scheduled at a time convenient for the participant.
  • All sessions will be held over Skype, one-on-one.
  • Potential participants will be asked to complete a short screening survey.
  • There is no compensation available for this study.
Interested in one of these studies? Send me a message with the name of the study in the subject line and I'll get back to you as soon as I can.

October 24, 2013

Help Evaluate Website Photography for Mayo Clinic!

I'm helping the Mayo Clinic GBS art direction team learn more about how people respond to different imagery on a website. We've selected one page from the website and mocked up 10 different versions to test with the general public.

Please help us reach our goal of learning whether certain styles of photography are more appealing than others on a healthcare website. This online test takes just 2-3 minutes, it's super fast and easy!

Follow this link by November 1 to participate: https://usabilityhub.com/do/v/3f920068f900/cf98

You'll be presented with one image for 5 seconds. After that, you'll answer two quick questions about what you saw. It's that simple!

Spread the word. The more data we can gather, the better.

April 5, 2013

Jamie Heywood's HxD Keynote

One of the most powerful talks at HxD 2013, was from Jamie Heywood, co-founder of Patients Like Me. At a conference a couple years ago, one of Jamie's colleagues spoke about where the site was heading and the connection with medical research, inspiring me to sign up and track my health for a while. Having a chance to hear Jamie talk about how the site has evolved since 2011 and to hear him candidly share what he hates about the site was truly inspiring. His honesty was powerful.

Years ago, Patients Like Me began for Jamie's brother, an ALS patient. Overtime, the site became more general, focusing on more diseases, and ultimately, all diseases. By gathering regular, highly detailed feedback from patients over time, the site aims to measure condition severity and impact to support patients, clinicians, and researchers. Long-term, the possibilities are endless, but consider the impact of being able to predict what a patient will do, to decrease the time learning what works for a patient, and to help the next patient receive better care.

One problematic aspect of the Patients Like Me site is the treatment feature. Treatments aren't always medications, but users are asked medication-type questions. Imagine the user includes prayer as a treatment. Now the user is asked for the dosage. I went back into my account after the talk, and updated some information. Sure enough, I encountered this issue when I tried adding the use of a heating pad for how I treat migraines. Dosage = 1 heating pad? LOL

When the site was generalized to 1500 conditions, with the option to add new ones, they don't always match up to a site designed for ALS patients. The more the website added, the more the measuring, it became a hybrid failure between a clinical interview and a medical record. They expected the patient to know if something is a symptom or a condition.

"People spend hundreds of hours filling out the profile and we make it really, really hard."

One of the best points, "effective measurement requires extremely well done user experience."

March 26, 2013

Leadership, Leaning In, and Middle Management

I am reading Sheryl Sandberg’s book, Lean In, and though only through the first few pages, I’m overwhelmed with the sentiment that I’m reading about myself. No, I’m not an executive, nor am I famous, nor on the fast track to a C-level position, but the feeling of being a woman in a male-dominated business world resonates.

When I was very young, my mom would take me to the library regularly (something I now do with my daughter). My most vivid memory is looking through the selection of books I’ve brought home and my mom yanking out one in particular, saying, “You will not be reading this book.” It was a picture book of career options, with all the women portrayed as secretaries, nurses, and teachers, and men as pilots, business professionals, and construction workers.

My parents never put down any career ideas. They thought the idea of art school was awesome, never once asking, “How will you make money with an art degree?” They never said I couldn’t be a lawyer or doctor or president. When I wanted to fly F-14s, my dad didn’t mock me.

Still, I realize how I’ve held myself back for the internal reasons Sheryl Sandberg says are commonly felt by women.

A few weeks ago, a recruiter called. There is nothing unusual about hearing from recruiters, but this call was for a leadership position. In my mind, I thought, “Wow, what an amazing opportunity!” However, what came out of my mouth was, “What makes you think I would be good for this role? It’s a leadership position.” I suggested a couple of trusted male colleagues because I couldn’t think of a female colleague who was interested in leadership. Looking back, of course I can think of several women, but at that moment, what came to mind was, “Who are the most take-charge, outspoken evangelists in my field?” and only men came to mind. Total fail on my part.

Later, I shared this conversation (minus the male/female bit) with a colleague, thinking it was a joke that someone was calling me for a leadership job. His response was, “well, why not you?” I had a moment of clarity and began to draw on memories of wanting to drive the strategic vision of an organization, but always feeling pushed back. My response, “I haven’t even been a manager, officially speaking.” I was rationalizing at this point. My very wise colleague returned, “Do you really aspire to a career in middle management?”

 To be completely clear, I’m in no way saying men don’t deserve leadership positions or that either gender is better than the other. I have no problem with all men or all women in any field, a 50/50 balance, or something in between. I only care that the right people are in the right roles for the right reasons. If a woman is right for the job and wants that job, then why shouldn’t she then fight for that job? Perhaps, she shouldn’t have to fight for it, but we’re in a hard job market, so I believe it’s a fight, regardless of gender.

I’m also not knocking management. Truth is, I like management. I love mentoring and growing team skills, delegating and balancing work loads to both include the best people on each project, and make sure people are challenged and broadening their experience. The idea of budgets and time management is exciting. I like finance and spreadsheets. I like solving problems. So, I’m not saying a career in management is a bad thing. I just question whether it is a necessary step before a director-level role, which is inherently a completely different job, focused on the bigger picture, not people and project management.

Sheryl Sandberg wants to see more women in leadership roles, as do I. The problem I see is that at the contributor level, it is impossible to see a path into leadership. How have women in leadership actually found opportunities to connect with people in executive roles before becoming an executive themselves? In many large organizations, there is an invisible wall between leadership and the lower ranks. To reach the top, there are several touch points in between, often making it difficult to connect and make an impression on those who could make a difference in one’s career. This isn’t just a “woman problem,” it is bigger and incredibly challenging for anyone hoping to take on increasingly critical responsibilities but who hasn’t the connections to get the ball rolling.

In the meantime, I've started a Lean In circle with a small group of women in my area. This process helped me realize, I simply don't know many career-focused women where I live. Perhaps a start in finding a connection with leadership is to simply find a connection with other women.

March 25, 2013

Speaking at HxD 2013: My Patient Story

Today, I did something I never thought I would do. I shared a deeply personal story with a group of unfamiliar people at the Healthcare Experience Design Conference. I've spent three years, avoiding certain details of my post-cancer life, changing how I live, work, play, eat, and sleep to accommodate a challenging medical situation. Most people assume I work from home for my own convenience. I wouldn't call it "convenience." It's necessity.

My husband and sister helped me work out the final details of my presentation slides, the amazing folks at Mad*Pow kindly offered me this opportunity, my colleagues in UX and CFI at Mayo Clinic offered plenty of well wishes, my friends and family wished me luck, and even Simba the cat meowed his support. Thanks especially goes to Adam Connor, who really helped me feel like I can do this, when I had some last minute jitters, to Jason Hessing for cheering me on, and to my parents and sister for greeting me tonight with delicious roast beef sandwiches from Kelly's. Because of all the awesome people around me, I walked on stage with no fear and I felt empowered.

There was something freeing about today. I just feel better, emotionally.

I'm exhausted and have an early flight, so a conference summary must wait. But for tonight, I'm grateful for the chance to share my story. I never knew how much I needed to get it out.

If you missed the talk, I'm sure Mad*Pow will have videos posted to the conference website soon. In the meantime, you can flip through my slides online.

March 11, 2013

Mayo Clinic UX Research Projects

At work, I'm quite busy with exciting research projects. What that means is that I need participants, so if you have ever been curious about being part of a user research project, or even if you've worked with me on a project in the past, please have a look and contact me if you want to be involved:

Pregnant Women and New Mom Research
Perhaps you've heard of the Windows 8 app recently released to support women through pregnancy and postpartum. My team wants to take an in-depth look at what women really need during pregnancy and those first months after baby arrives so we can tailor the app and its features to what matters most. Unfortunately, there is no compensation available for participating in this study but you would be helping me, my UX team, and Mayo app users around the country.

Contact me if:
1. You are pregnant, or have had a baby in the past three months, and live somewhere in the United States and are willing to participate in a 10-minute online usability test. This session may be done anywhere and anytime in the next four weeks.


2. You are pregnant, or have had a baby in the past three months, have a Windows 8 tablet, and would be willing to download a free app. You may live anywhere in the United States, but being near Rochester, MN is preferred. 45-minute usability test sessions may be held remotely through Skype video chat or in Rochester, MN.

Sports Medicine Research
I am hoping to talk with five people within driving distance of Rochester, MN to understand how they chose a sports medicine clinic, what their long-term goals are for healing and future play (golf, tennis, football, etc). For this study, I am ideally looking for active adults with expendable income. Interviews will be conducted by phone or Skype. Compensation may be available for this study.

UPDATE: We'd like to talk with 3-5 more people. Please contact me if you are interested!

Healthy Living Research
I am seeking five people across the United States who aspire to live a healthy, active life and want to participate in wellness activities, improve nutrition habits, and exercise more often. Participants do not need to already be active or eat healthy meals, but a long-term desire to be healthy is important. Older adults with expendable income, though others may reach out to me for more details. There is some flexibility on who participates in this research project. Interviews will be conducted by phone or Skype. Compensation may be available for this study.

UPDATE: We'd like to talk with 4 more people. Please contact me if you are interested!