Wednesday, January 27, 2010

Researching User Experiences

It is time for a research side project but selecting one of so many possible experiences is proving difficult. I'll be working with Matt Oliphant to identify problems with a selected workflow and provide recommendations for improvement. Matt and I decided to focus on something we don't like and brainstormed a few ideas:
  • Using touchscreen devices in the winter (or if they are public, like ATMs)
  • Booking air travel
  • Reading a lot of news websites
  • Using weather.com, both old and new to predict the weather for the next few days
  • Reading most baby development websites because design is often poorly done
  • Anything sharepoint, infopath, or oracle
  • Shopping for a new car at various websites, some work and some don't
  • That sometimes I get lost when organizing and browsing photos with Picasa
  • That cashiers never notice my picture on my credit card until after they ask for ID
  • Traveling
  • Finding information from government agencies
  • Going to the doctor
  • Going to the dentist
  • Brainstorming
We will have to narrow down this list to one actionable project and then will recruit participants for interviews and usability testing. Want to participate? Have a project idea? Leave a comment or send me an email.

2 comments:

Tony Collen said...

Filling out a timecard online, or filling out an expense report to be reimbursed after a trip.

I have some pretty good screenshots of a terrible expense report system I can share :)

Samantha LeVan said...

Definitely do share. Maybe I can come up with a better design.